Payment not Successfully Posting to Suspense Account

(Doc ID 2415073.1)

Last updated on JULY 02, 2018

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.6.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On RMB v2.6.0.0.0 against FW version 4.3.0.4, Payment not successfully posting to suspense account.

ACTUAL BEHAVIOR
-------------------------
When we get wrong account id from the External system, PUPL job fails to post the payment into the suspense account in error status.
Payment Upload staging record going in error with Error Message (Message (00011,13708) not found), payment event id is getting created but not getting linked to Payment Upload Staging record and also payment record is in Incomplete status rather than error status.

EXPECTED BEHAVIOR
---------------------------
Payment Upload Staging record should be completed and payment event id should be generated with payment posted to Suspense Account in error status.

STEPS
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The issue can be reproduced at will with the following steps:
1. Have record with wrong account id (usually such data comes from external system)
2. Do the relevant settings in corresponding UIs and run C1-PYUP1, C1-PYUP2 and PUPL Batches

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot trust batch run output by PUPL job as it may do incorrect processing.

Changes

 

Cause

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