My Oracle Support Banner

Payment not Successfully Posting to Suspense Account (Doc ID 2415073.1)

Last updated on FEBRUARY 28, 2019

Applies to:

Oracle Financial Services Revenue Management and Billing - Version and later
Information in this document applies to any platform.


On RMB v2. against FW version, Payment not successfully posting to suspense account.

When we get wrong account id from the External system, PUPL job fails to post the payment into the suspense account in error status.
Payment Upload staging record going in error with Error Message (Message (00011,13708) not found), payment event id is getting created but not getting linked to Payment Upload Staging record and also payment record is in Incomplete status rather than error status.

Payment Upload Staging record should be completed and payment event id should be generated with payment posted to Suspense Account in error status.

The issue can be reproduced at will with the following steps:
1. Have record with wrong account id (usually such data comes from external system)
2. Do the relevant settings in corresponding UIs and run C1-PYUP1, C1-PYUP2 and PUPL Batches

The issue has the following business impact:
Due to this issue, users cannot trust batch run output by PUPL job as it may do incorrect processing.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.