'Log code xxxx, internal error' appears when opening any CRF in RDC Onsite (4.6.x release).

(Doc ID 2415075.1)

Last updated on JUNE 26, 2018

Applies to:

Oracle Clinical Remote Data Capture Option - Version 4.6.6 and later
Information in this document applies to any platform.

Symptoms

 - RDC Onsite 4.6.6 : Unable to open any Data Entry windows => following error appears : 'Log code xxxx, internal error.'
 - this is happening for all users and all studies
 - started to happen from today

Cause

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