Facing 'ICE Connection Failed' Issue During The Multi Party Call. (Doc ID 2415330.1)

Last updated on MARCH 04, 2021

Applies to:

Oracle Communications WebRTC Session Controller - Version 7.2.0 and later
Information in this document applies to any platform.

Symptoms

Facing 'ICE Connection failed' issue during the multi party call.

Please find the log below and search for 'ICE failed':

WebRTC interfaces with the "moz" prefix (mozRTCPeerConnection, mozRTCSessionDescription, mozRTCIceCandidate) have been deprecated.
adapter.debug.js:2996:16
Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help http://xhr.spec.whatwg.org/
jquery.min.js:3840:9
Using more than two STUN/TURN servers slows down discovery
adapter.debug.js:2996
onaddstream is deprecated! Use peerConnection.ontrack instead.
wsc-common.js:3
RTCPeerConnection.getLocalStreams/getRemoteStreams are deprecated. Use RTCPeerConnection.getSenders/getReceivers instead.
wsc-common.js:3:27259
Using more than two STUN/TURN servers slows down discovery
adapter.debug.js:2996
onaddstream is deprecated! Use peerConnection.ontrack instead.
wsc-common.js:3
ICE failed, see about:webrtc for more details
Using more than two STUN/TURN servers slows down discovery
adapter.debug.js:2996
onaddstream is deprecated! Use peerConnection.ontrack instead.
wsc-common.js:3
TypeError: remoteVideoStream.getVideoTracks(...)[0] is undefined
[Learn More]
eas-chat.js:374:29
Using more than two STUN/TURN servers slows down discovery
adapter.debug.js:2996
onaddstream is deprecated! Use peerConnection.ontrack instead.
wsc-common.js:3
TypeError: remoteVideoStream.getVideoTracks(...)[0] is undefined
[Learn More]
eas-chat.js:374:29
Using more than two STUN/TURN servers slows down discovery
adapter.debug.js:2996
onaddstream is deprecated! Use peerConnection.ontrack instead.
wsc-common.js:3
ICE failed, see about:webrtc for more details
Using more than two STUN/TURN servers slows down discovery
adapter.debug.js:2996
onaddstream is deprecated! Use peerConnection.ontrack instead.
wsc-common.js:3
ICE failed, see about:webrtc for more details
Using more than two STUN/TURN servers slows down discovery
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The issue can be reproduced at will with the following steps:

1. Make a P2P call
2. Add another user to change this to MPCall
3. Then transfer the call to Video call

Changes

Cause

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In this Document

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Facing 'ICE Connection Failed' Issue During The Multi Party Call. (Doc ID 2415330.1)

Applies to:

Symptoms

Changes

Cause

To view full details, sign in with your My Oracle Support account.

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