Backdated Cancellation in Billing Care Is Not Prorating The Cycle Charge
(Doc ID 2415511.1)
Last updated on OCTOBER 23, 2023
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.5.0.20.0 and laterInformation in this document applies to any platform.
Symptoms
On : 7.5.0.20.0 version, Billing Care
Scenario :
1) Create an account on Apr 15th
2) Purchase a monthly recurring product $250 ( Proration on purchase and cancellation is enabled on the product)
3) Change pvt to May 2nd
4) Backdate cancel the product to Apr 28th
Expected Result:
After cancellation, the prorated amount for the period 28th Apr to 15th May should be credited
Actual Result:
Proration on cancellation is not working and the amount is not credited
Note: The same backdated cancellation from Customer Center is working fine and the credit is applied to the account for the period 28th Apr to 15th May.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |