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Backdated Cancellation in Billing Care Is Not Prorating The Cycle Charge (Doc ID 2415511.1)

Last updated on MARCH 22, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version and later
Information in this document applies to any platform.


On : version, Billing Care

Scenario :

1) Create an account on Apr 15th
2) Purchase a monthly recurring product $250 ( Proration on purchase and cancellation is enabled on the product)
3) Change pvt to May 2nd
4) Backdate cancel the product to Apr 28th

Expected Result:

After cancellation, the prorated amount for the period 28th Apr to 15th May should be credited

Actual Result:

Proration on cancellation is not working and the amount is not credited

Note: The same backdated cancellation from Customer Center is working fine and the credit is applied to the account for the period 28th Apr to 15th May.


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