Backdated Cancellation in Billing Care Is Not Prorating The Cycle Charge
(Doc ID 2415511.1)
Last updated on FEBRUARY 03, 2019
Applies to:Oracle Communications Billing and Revenue Management - Version 184.108.40.206.0 and later
Information in this document applies to any platform.
On : 220.127.116.11.0 version, Billing Care
1) Create an account on Apr 15th
2) Purchase a monthly recurring product $250 ( Proration on purchase and cancellation is enabled on the product)
3) Change pvt to May 2nd
4) Backdate cancel the product to Apr 28th
After cancellation, the prorated amount for the period 28th Apr to 15th May should be credited
Proration on cancellation is not working and the amount is not credited
Note: The same backdated cancellation from Customer Center is working fine and the credit is applied to the account for the period 28th Apr to 15th May.
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