Backdated Cancellation in Billing Care Is Not Prorating The Cycle Charge

(Doc ID 2415511.1)

Last updated on JULY 10, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.20.0 and later
Information in this document applies to any platform.

Symptoms

On : 7.5.0.20.0 version, Billing Care

Scenario :

1) Create an account on Apr 15th
2) Purchase a monthly recurring product $250 ( Proration on purchase and cancellation is enabled on the product)
3) Change pvt to May 2nd
4) Backdate cancel the product to Apr 28th

Expected Result:

After cancellation, the prorated amount for the period 28th Apr to 15th May should be credited

Actual Result:

Proration on cancellation is not working and the amount is not credited

Note: The same backdated cancellation from Customer Center is working fine and the credit is applied to the account for the period 28th Apr to 15th May.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms