Oracle DIVAdirector Webpage: Attempt to Restore Times Out With Error "Unexpected Error Occurred, contact system administrator"

(Doc ID 2415850.1)

Last updated on JULY 05, 2018

Applies to:

Oracle DIVAdirector - Version 5.3 and later
Information in this document applies to any platform.

Symptoms


When submitting a restore request in Diva Director, the web page times out with error: 

ERROR
-----------------------
"Unexpected Error Occurred, contact system administrator"

or

DIVA Director logs show error:

"An asynchronous operation exceeded the page timeout"

 

 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Attempt to restore an object in the Director Webpage
2. Monitor for failure with error above



Changes

 Server running the DIVArchive Application Server Service was down, unresponsive, or unreachable.

Cause

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