Oracle DIVAdirector Webpage: Attempt to Restore Times Out With Error "Unexpected Error Occurred, contact system administrator"

(Doc ID 2415850.1)

Last updated on JULY 05, 2018

Applies to:

Oracle DIVAdirector - Version 5.3 and later
Information in this document applies to any platform.


When submitting a restore request in Diva Director, the web page times out with error: 

"Unexpected Error Occurred, contact system administrator"


DIVA Director logs show error:

"An asynchronous operation exceeded the page timeout"



The issue can be reproduced at will with the following steps:
1. Attempt to restore an object in the Director Webpage
2. Monitor for failure with error above


 Server running the DIVArchive Application Server Service was down, unresponsive, or unreachable.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms