500 - Internal Error Pressing On Coding Review

(Doc ID 2416017.1)

Last updated on JULY 12, 2018

Applies to:

Oracle Argus Safety - Version 8.1.1 and later
Information in this document applies to any platform.

Symptoms

User Opens a new case per patient tab

Complete the 'cause of death' section and encode a verbatim

The user can replicate the issue regardless of the event tab have the death check-box checked or not

Click icon for 'Coding review' in the tray

The Coding Review window opens up but then shows the "500 - internal error".

The issue is not replicated in Argus Safety 7.0.5. 



details of the .asp files - \Argus\ArgusWeb\ASP\DSNav\CodingReview\CR_Death_inc.asp
-------------------------------------
Completed a direct file comparison between the 2 .asp file and the only difference is per below 2 lines: (7.0.5 vs. 8.1.1)


1st
----
l_death_code_status = GetXMLValueDirect(oDeath, "CSDD_CAUSE_CODE_STATUS")
vs
l_death_code_status = GetXMLValue(oDeath, "CSDD_CAUSE_CODE_STATUS")


2nd
----
 <%Select Case (l_death_code_status)
vs
<%Select Case (l_death_code_status_img)




Test case internally per 8.1.1 in USA
=========
internal on 8.1.1

1. book in new case 18US000567A

entered Event Death details per Patient tab..

 ADD a new enter Verbatim/coded term= RASH . The 'Cause of Death' field remains greyed out.

2. click icon for 'Coding Review'

The new Coding review window appears showing information on product/event/death information (ie: no 500 error occurs)

summary
----
could not duplicate the 500 failure detailed by the customer

scope
=====
500 failure occurs for all customer cases (unless the workaround .asp is used). but cannot duplicate same internally per Oracle Support per 8.1.1

Cause

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