500 - Internal Error Pressing On Coding Review
Last updated on JULY 12, 2018
Applies to:Oracle Argus Safety - Version 8.1.1 and later
Information in this document applies to any platform.
User Opens a new case per patient tab
Complete the 'cause of death' section and encode a verbatim
The user can replicate the issue regardless of the event tab have the death check-box checked or not
Click icon for 'Coding review' in the tray
The Coding Review window opens up but then shows the "500 - internal error".
The issue is not replicated in Argus Safety 7.0.5.
details of the .asp files - \Argus\ArgusWeb\ASP\DSNav\CodingReview\CR_Death_inc.asp
Completed a direct file comparison between the 2 .asp file and the only difference is per below 2 lines: (7.0.5 vs. 8.1.1)
l_death_code_status = GetXMLValueDirect(oDeath, "CSDD_CAUSE_CODE_STATUS")
l_death_code_status = GetXMLValue(oDeath, "CSDD_CAUSE_CODE_STATUS")
<%Select Case (l_death_code_status)
<%Select Case (l_death_code_status_img)
Test case internally per 8.1.1 in USA
internal on 8.1.1
1. book in new case 18US000567A
entered Event Death details per Patient tab..
ADD a new enter Verbatim/coded term= RASH . The 'Cause of Death' field remains greyed out.
2. click icon for 'Coding Review'
The new Coding review window appears showing information on product/event/death information (ie: no 500 error occurs)
could not duplicate the 500 failure detailed by the customer
500 failure occurs for all customer cases (unless the workaround .asp is used). but cannot duplicate same internally per Oracle Support per 8.1.1
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms