How to Make Customer Order Fulfillment By a Store And Financial(COGS) Posting By Channel?

(Doc ID 2416602.1)

Last updated on JULY 02, 2018

Applies to:

Oracle Retail Merchandising System - Version 16.0.1 and later
Information in this document applies to any platform.

Goal

In Omni channel business. Business has different channels for order capture example - Online, Call Center etc.
Business requirement is - Order Fulfillment should be done by any store, but financial posting (stock ledger- tran_data) should be done always for channel. Finally, business want to track channel wise COGS posting. Applications used are - Oracle retail (RMS, SIM, RIB) & External Order Management System
Example -
Customer Order Channel: 1-Online, 2-Call Center
Customer Order Fulfillment Stores: 10, 11, 12, 13, 14, 15
Any customer order from any channel, can be fulfilled by any store. But COGS should be captured and posted against channel from RMS to Financial system.

 How we can achieve this scenario by using Oracle Retail v16 out of the box functionalities?
 

Solution

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