RPAS: Clicking Custom Menu Results in Error "Error executing custom menu option: xxx"

(Doc ID 2417636.1)

Last updated on JULY 17, 2018

Applies to:

Oracle Retail Predictive Application Server - Version 16.0.2 and later
Information in this document applies to any platform.

Symptoms

Clicking a Custom Menu (For example:  Business Planning Pre-Season > Plan Publish, Approve & Reject workbook, 2. Reconcile and Approve worksheet), results in the following error:

This is a intermittent issue and when happens, user are forced to log back into the RPAS application.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms