Buttons In Pop-up For Tender Amount More Than Maximum Are Not Working.

(Doc ID 2417998.1)

Last updated on JULY 06, 2018

Applies to:

Oracle Retail Point-of-Service - Version 14.1.3 and later
Information in this document applies to any platform.

Symptoms

On Oracle Retail Point-of-Service (ORPOS) 14.1.3 version, On return without receipt while tendering (cash) buttons in pop-up for tender amount more than maximum are not working.


The issue can be reproduced at will with the following steps:

1. Perform a Return->No Receipt-Item 1234 (make sure the price will be over 20.00->next->Return reason code(customer Mind change)->next->added new customer and linked to the txn->enter personal Id Information-> Id Number(1)->ID Type (any thing we selected Military ID) ->next ->tender->cash.
2. Notice that "More Than Maximum" message is appearing that is having the following message "The tender amount is more than the maximum allowed for the selected tender. Do you want to override the tender limit? Yes and NO buttons if pressed noting happens
3. Can be seen in the back another screen that is covered by the one above that is having "Yes Enter" and "No Esc" buttons that are working
4. When pressed "Yes Enter" applications go to customer detail screen event that all mandatory details are already filed, transaction can be completed after that.

Cause

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