Taxes Are Not Calculated When Price Amount Is Zero

(Doc ID 2418113.1)

Last updated on JULY 09, 2018

Applies to:

Oracle Commerce Platform - Version 10.0 and later
Information in this document applies to any platform.

Symptoms

On : 10.2 version, Commerce Features (Shopping Cart, Product Catalog, Pricing, etc.)

ACTUAL BEHAVIOR
---------------
When user takes a discount that makes his order amount equals to 0 , the tax calculator is never called.

EXPECTED BEHAVIOR
-----------------------
In the above scenario, the tax on shipping total should be calculated.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Add items to cart.
2. Apply promotion so that the order amount becomes zero.
3. Observe that the tax is not getting calculated on shipping total.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, VAT taxes are not calculated when order amount is 0.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms