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'Unable to connect to the database. Please run the Database Configuration tool or contact your administrator' When Attempting to Login to P6 Visualizer (Doc ID 2418319.1)

Last updated on MARCH 22, 2022

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 16.1.0.0 and later
Primavera P6 Professional Project Management - Version 16.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to launch Visualizer, via the P6 Professional Tools menu, the user is prompted for login credentials instead of allowing direct login.  After entering login credentials, the following error occurs:

Unable to connect to the database. Please run the Database Configuration tool to contact your administrator.

In addition, the following error is generated in the %TEMP%/Visualizer.log file:

Warn Connection initialization failure for alias P6_TEST, username XXXXXX

 

The issue can be reproduced at will with the following steps:

1. Login to P6 Professional.
2. Select Tools > Visualizer from the menu.
3. When prompted (which should not occur), enter the login credentials.
4. Note the reported error.

Cause

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