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"Unable to connect to the database. Please run the Database Configuration tool to contact your administrator." when Attempting to Login to P6 Visualizer. (Doc ID 2418319.1)

Last updated on AUGUST 03, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 16.1.0.0 and later
Primavera P6 Professional Project Management - Version 16.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to launch Visualizer, via the P6 Professional (tools menu), the user is prompted for login credentials instead of allowing direct login. When entering login credentials, the following error occurs:

ERROR

Unable to connect to the database. Please run the Database Configuration tool to contact your administrator.

LOG ERROR #1 - documented in the %TEMP%/Visualizer.log file:

Warn Connection initialization failure for alias P6_TEST, username XXXXXX

STEPS

The issue can be reproduced at will with the following steps:


1. Login to P6 Professional
2. Select Tools, Visualizer
3. Enter login credentials at visualizer login page (this should not occur)
4. Note the error which occurs

Cause

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