Oracle OSM 7.3.5 Error While Processing CaptureBI Response From Oracle Communications Unified Inventory Management

(Doc ID 2418578.1)

Last updated on JULY 06, 2018

Applies to:

Oracle Communications Order and Service Management - Version 7.3.5.0.0 and later
Information in this document applies to any platform.

Goal

On : OSM 7.3.5.0.0 version

OSM is a cluster set up with 2 Managed Servers on version 7.3.5

When both the MSs are up and running, OSM is not processing the Capture BI response from UIM and we can see the following  error in the logs

.Default (self-tuning)'] [userId: oms-automation] [ecid: 617f442e-5a51-4f1c-adae-1b96c4ec3ad1-0000002d,1:3:1] [APP: oms] [partition-name: DOMAIN] [tenant-name: GLOBAL] Failed to process cluster req
uest for order ID [187][[
javax.jms.JMSException: Unable to get JNDI name from queue name mslv/oms/oms1/internal/jms/events for server PROD_MS2



When one MS was shutdown, the order progressed without this error.

We found this article on support KM Doc ID 2188356.1 which has provided patch 7.3.1.0.6.

Please let us know if applying this patch will fix the issue or  there is a patch available for 7.3.5 version.

 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms