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Oracle OSM 7.3.5 Error While Processing CaptureBI Response From Oracle Communications Unified Inventory Management (Doc ID 2418578.1)

Last updated on JANUARY 27, 2021

Applies to:

Oracle Communications Order and Service Management - Version and later
Information in this document applies to any platform.


On : OSM version

OSM is a cluster set up with 2 Managed Servers on version 7.3.5

When both the managed servers are up and running, OSM is not processing the Capture BI response from UIM and we can see the following  error in the logs

.Default (self-tuning)'] [userId: oms-automation] [ecid: 617f442e-5a51-4f1c-adae-1b96c4ec3ad1-0000002d,1:3:1] [APP: oms] [partition-name: DOMAIN] [tenant-name: GLOBAL] Failed to process cluster req
uest for order ID [xxx][[
javax.jms.JMSException: Unable to get JNDI name from queue name mslv/oms/oms1/internal/jms/events for server PROD_MS2

When one MS was shutdown, the order progressed without this error.

We found this article on support KM Doc ID 2188356.1 which has provided patch

Please let us know if applying this patch will fix the issue or  there is a patch available for 7.3.5 version.



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