View Output and View Log buttons are greyed out in Batch Jobs screen

(Doc ID 2419143.1)

Last updated on JULY 04, 2018

Applies to:

Oracle Clinical - Version 5.0.1 and later
Information in this document applies to any platform.

Symptoms

User submits a batch job ( any job that uses PSUB process ).

Once the job is SUCCESS or FAILURE the buttons 'View Output' and 'View Log' are greyed out ( Batch Jobs screen).

 

Note that :

* Output is being created , the "View Output" button will be enabled only if output file exists

* The reference codelist name "FILE_VIEWER" under OCL_STATE was set to 'Y'

Cause

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