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Messaging Manager Only Logs Load Reports when Processing Traffic (Doc ID 2419683.1)

Last updated on JULY 05, 2018

Applies to:

Oracle Communications Convergent Charging Controller - Version 6.0.0 and later
Oracle Communications Network Charging and Control - Version 4.3.0 and later
Information in this document applies to any platform.

Symptoms

On all versions of Oracle Communications Network Charging and Control (OCNCC or NCC) and Oracle Communications Convergent Charging Controller (OC3C or 3C), Messaging Manager (MM) will only log the following load report message when processing new traffic:

Jun 5 18:01:00 slc01 xmsTrigger: xmsTrigger(12262) NOTICE: Maximum SMS/s rate in the last period: 1

In very low traffic deployments, this can cause issues with monitoring tools which are only checking for the last time this message was logged and using the reported value as the current traffic rate.

For example, across 2 load reporting periods (XMS.xmsTrigger.loadReportPeriod in the eserv.config file), if the traffic drops from a high value to 0, then the last reported load will be the maximum value and an updated load report is never logged so it appears as though xmsTrigger is still handling this level of traffic (as there is no incoming traffic).

This affects the Oracle Application Management Pack (AMP) plugin for NCC/3C.

In practice, this issue will only affect testbeds or production servers taking no traffic as live servers will typically have incoming Short Message Service (SMS) messages at a reasonable rate.

Changes

 

Cause

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