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Getting Blank Screen When Resolving The Discrepancy With Multiple Invoices And Single Receipt (Doc ID 2419877.1)

Last updated on JULY 13, 2018

Applies to:

Oracle Retail Invoice Matching - Version 16.0.1 and later
Information in this document applies to any platform.

Symptoms

When clicking on 'Resolve' button for an order having 2 invoices and 1 receipt with cost difference, the resolve screen is opening a blank pop-up.

Steps To Reproduce :

   1. Create a Purchase Order (PO) with single shipment (qty 25) and 2 invoices (qty 10 & 15), make sure the invoice unit cost is 100 less than order.
   2. Run Automatch Batch and notice the invoice status is in URMTCH.
   3. Bring up the invoice in UI for invoice matching and note summary match displays out of tolerance.
   4. Click Detail match - notice details display out of tolerance again.
   5. Click on Resolve button.   

       Noticed that resolve screen pops up with Blank Page.

Changes

 

Cause

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