Device Details Balloon does Not Show Up Sometimes Even Though the Balloon Icon is Toggled On

(Doc ID 2420000.1)

Last updated on JULY 09, 2018

Applies to:

Oracle Utilities Network Management System - Version 1.12.0.3 to 2.3.0.2.0 [Release 1.12 to 2.3]
Oracle Network Management for Utilities - DMS - Version 1.12.0.3 to 2.3.0.2.0 [Release 1.12 to 2.3]
Information in this document applies to any platform.

Symptoms

The PF Balloon doesn't show up sometimes even when the PF Balloon icon is Toggled to show PF results

There is an issue with the Device Details dialog sometimes not being available when clicked in the viewer.  Even when the PF Balloon icon in the Viewer toolbar is toggled to display PF results, sometimes it will not appear for the selected device.

Expect
If you have the balloon icon selected, then the Device Details should appear when selecting a conductor.

The issue can be reproduced at will with the following steps:
1. Toggle on the Device Details balloon in the viewer
2. select a conductor. Should display the device details results for that selected conductor
3. Continue to select other conductor segments. At a point, the balloon does not appear even though the conductor is highlighted.

Changes

 

Cause

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