Unable To Edit Custom Field Type of Date or Label

(Doc ID 2420857.1)

Last updated on JULY 09, 2018

Applies to:

Instantis EnterpriseTrack - Version 17.3.2.0 and later
Instantis EnterpriseTrack Cloud Service - Version 17.3.2.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to Edit Custom Fields with Types Label and Date, The UI freezes, and does not complete the request, no error provided on the UI.

After running the ViewDebugLog the following error appears for Custom Fields with Types Label and Date

ERROR

TraceRecord:AUDIT: {< Request Engine <> = Submission,engine=/adminconfig/customruntimefielddetail >}
Expr: failSubmission("")
  BPB:Binding page block for Submission_PreFunction

STEPS to Verify

1. Access as Administrative User, or with permission to update custom fields
2. Navigate to Administration > Application Configuration [Tab] > Custom Fields [Section] > Custom Fields [Link]
3. Select Link for "Manage Custom Fields for 'Idea' "

Cause

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