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Errors: "ORA-01017: invalid username/password; logon denied" And "ORA-28000: the account is locked" When Attempting to Start SiteWand (Doc ID 2420880.1)

Last updated on JULY 09, 2018

Applies to:

Instantis EnterpriseTrack - Version and later
Information in this document applies to any platform.


When attempting to connect SiteWand to the database, the following errors occur in the instantisTrace log file.

ORA-01017: invalid username/password; logon denied
ORA-28000: the account is locked

The issue can be reproduced at will with the following steps:

  1. Download from Patch 28007500: INSTANTIS ENTERPRISETRACK PATCHSET
  2. Extract files for appropriate platform
  3. Proceed with installation
  4. Attempt to start SiteWand and it fails

The issue has the following business impact:
Due to this issue, users cannot successfully deploy and users cannot use the application.

Patch 17.3.2 is not able to connect to database.




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