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Errors: "ORA-01017: invalid username/password; logon denied" And "ORA-28000: the account is locked" When Attempting to Start SiteWand 17.3.2.0 (Doc ID 2420880.1)

Last updated on JULY 09, 2018

Applies to:

Instantis EnterpriseTrack - Version 17.3.1.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to connect SiteWand 17.3.2.0 to the database, the following errors occur in the instantisTrace log file.

ERROR
-----------------------
ORA-01017: invalid username/password; logon denied
ORA-28000: the account is locked

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Download 17.3.2.0 from Patch 28007500: INSTANTIS ENTERPRISETRACK PATCHSET 17.3.2.0
  2. Extract files for appropriate platform
  3. Proceed with installation
  4. Attempt to start SiteWand and it fails

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot successfully deploy 17.3.2.0 and users cannot use the application.

OTHER CONTEXT
-----------------------
Patch 17.3.2 is not able to connect to database.

Changes

 

Cause

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