Getting GPF on TSCTREE.DLL Opening Server Status Update Screen in OFSA 4.5 (Doc ID 242093.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Financial Data Manager - Version 4.5 to 4.5.41
Oracle Profitability Manager - Version 4.5 to 4.5.41
Oracle Transfer Pricing - Version 4.5 to 4.5.41
Oracle Risk Manager - Version 4.5 to 4.5.41
Information in this document applies to any platform.
Oracle Financial Services Applications (OFSA) 4.5
Oracle Performance Analyzer - Version: 4.5
Note: All OFSA 4.5 products have reached sustaining support.

Symptoms

In a 4.5 Oracle Financial Services Applications (OFSA) module, when you open the Server Status Update window, you receive a General Protection Fault (GPF):

OFSPA caused a General Protection Fault in module TSCTREE.DLL

You may also see the following:

OFSRMi
An error has occurred in your application.
If you choose Ignore, you should save your work in a new file.
If you choose Close, your application will terminate.

The Server Status Update screen many appear to hang initially.

Steps to replicate:

  1. Log into an OFSA module
  2. Go to Process > Server Status

The same error may occur when running an OFSA process.  The issue appears when the Server Status Update screen tries to open.

Cause

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