How to Maintain Resource When Cancel Product
Last updated on JULY 13, 2018
Applies to:Oracle Communications Billing and Revenue Management - Version 188.8.131.52.0 and later
Information in this document applies to any platform.
Steps to replicate:
1. Create a new customer with a deal and product with resources of 500$. Account will receive a certain prorated amount of resources (500).
2. Cancel the deal, resources will be nullified.
Expectation is that the resource should remain as they are. The resources should not be nullified based on the products configuration.
Question: How to configure a monthly product, which can grant prorated resources and upon cancellation, it will not nullify the resources?
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms