How to Maintain Resource When Cancelled the Product (Doc ID 2421279.1)

Last updated on MAY 15, 2024

Applies to:

Goal

Steps to replicate:

1. Create a new customer with a deal and product with resources of 500$. Account will receive a certain prorated amount of resources (500).

2. Cancel the deal, resources will be nullified.

Expectation is that the resource should remain as they are. The resources should not be nullified based on the products configuration.

 
Question: How to configure a monthly product, which can grant prorated resources and upon cancellation, it will not nullify the resources?
 

Solution

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