My Oracle Support Banner

Android Device Calendars Do Not Sync With The Convergence Calendar For The Same User (Doc ID 2421717.1)

Last updated on JULY 18, 2018

Applies to:

Oracle Communications Mobile Synchronization Gateway - Version 8.0.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Using:  Mobile Sync Gateway 8.0.0.0.0
           Samsung A3 and Android Version 7.0

It was noticed that the Android client calendars do not sync with the Convergence calendar for the same user.  The problem appears all the time for the deletion, often on the modification and sometimes on the creation of an event.  For example, if an event is deleted in Convergence, the event still shows up on the Android client calendar and does not get deleted. Globally after a while, the Android is out of sync with the Convergence calendar.

This issue can be reproduced using the below steps:

  1. a) add account > Microsoft exchange activesync 
  2. b) add account > Exchange “Gmail pictogram”

 

This issue can be reproduced by using the built-in calendar application (Samsung Splanner) and also by using the Google calendar application.

From user1 telemetry:

User2 creates an account and invites user1:

 

On the iPhone of user1, the event that was deleted by the inviter (user) appears with strike through font, which when clicked on, can be seen that it is a cancelled event.

On Android, no matter what type of exchange account or calendar used (Samsung Splanner, or Google calendar), the event is still present in the calendar.


It is expected that the events should sync and be consistent between the two platforms.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.