App_admin Removed From Instantis Application

(Doc ID 2422380.1)

Last updated on JULY 12, 2018

Applies to:

Instantis EnterpriseTrack - Version 8.7 and later
Instantis EnterpriseTrack Cloud Service - Version 8.7 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

The out of the box Administrative account app_admin has been deleted from the account

EXPECTED BEHAVIOR

The out of the box Administrative account app_admin to not be able to be deleted from the account

STEPS to Verify this issue

  1. As an administrative user NOT sys_admin Navigate to Administration > Resource & Security Admin [tab] > Resource Administration [Section] > Application Administrators
  2. Open each of the Administrators for the account, if each has the ability to change the others passwords, then the app_admin account has been removed. Only app_admin and sys_admin can change the app_admin password
  3. Login as Any and All of the Administrators for the account, including sys_admin
  4. Navigate to Administration > Application Administration[tab] If None of the Administrators cannot See the Section "Privacy & Security" the app_admin account does not exist, and Privacy & Security cannot be controlled.

Cause

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