C2M - Install Event Is Created In Pending Status (manual Meter) during Activity Completion from MWM
(Doc ID 2422408.1)
Last updated on MARCH 10, 2019
Applies to:Oracle Utilities Customer to Meter Base - Version 18.104.22.168.0 and later
Oracle Utilities Service Order Management - Version 22.214.171.124 and later
Information in this document applies to any platform.
**Disclaimer:** This KM article may include the following abbreviations:
CCB/CC&B - Oracle Utilities Customer Care and Billing
C2M - Customer to Meter
SOM - Oracle Utilities Service Order Management
MWM - Oracle Utilities Mobile Workforce Management
BO - Business Object
C2M/SOM - MWM integration:
During Meter Install completion, the "Install Device" Completion Event BO process creates an Install Event, but leaves it in Pending status. According to SOM Script D1-CTranIEvt, this should move to the On status. MWM is sending a deviceStatusLeft = 1, and MDM sees this as D1CN (per the demo DVM mapping of MeterStatus).
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