Off-Cycle Bill Generator Not Including All Frozen Financial Transactions
(Doc ID 2422725.1)
Last updated on JULY 13, 2018
Applies to:Oracle Utilities Customer Care and Billing - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
On : 18.104.22.168.0 version, ENV - Environment
Off-Cycle Bill Generator not including all frozen financial transaction for SA when a ADHOC bill is created on a specific SA. It Ignores prior frozen payment transactions.
Problem statement: Payment FTs are not added to a bill generated with Off Cycle Bill Generator when Off Cycle Bill Generator is linked to Service Agreement.
According to the documentation, for off cycle bill generator bills:
• Adjustments linked to the off cycle bill generator are linked to the bill
• If the off cycle bill generator is linked to a service agreement, then all financial transactions associated with the SA are linked to the bill
Impact: Customer will receive an Off Cycle Bill which will not show all the transactions related to a Service Agreement.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!