Off-Cycle Bill Generator Not Including All Frozen Financial Transactions

(Doc ID 2422725.1)

Last updated on JULY 13, 2018

Applies to:

Oracle Utilities Customer Care and Billing - Version and later
Information in this document applies to any platform.


On : version, ENV - Environment

Off-Cycle Bill Generator not including all frozen financial transaction for SA when a ADHOC bill is created on a specific SA. It Ignores prior frozen payment transactions.
Problem statement: Payment FTs are not added to a bill generated with Off Cycle Bill Generator when Off Cycle Bill Generator is linked to Service Agreement.

According to the documentation, for off cycle bill generator bills:
• Adjustments linked to the off cycle bill generator are linked to the bill
• If the off cycle bill generator is linked to a service agreement, then all financial transactions associated with the SA are linked to the bill

Impact: Customer will receive an Off Cycle Bill which will not show all the transactions related to a Service Agreement.


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