Off-Cycle Bill Generator Not Including All Frozen Financial Transactions
Last updated on JULY 13, 2018
Applies to:Oracle Utilities Customer Care and Billing - Version 188.8.131.52.0 and later
Information in this document applies to any platform.
On : 184.108.40.206.0 version, ENV - Environment
Off-Cycle Bill Generator not including all frozen financial transaction for SA when a ADHOC bill is created on a specific SA. It Ignores prior frozen payment transactions.
Problem statement: Payment FTs are not added to a bill generated with Off Cycle Bill Generator when Off Cycle Bill Generator is linked to Service Agreement.
According to the documentation, for off cycle bill generator bills:
• Adjustments linked to the off cycle bill generator are linked to the bill
• If the off cycle bill generator is linked to a service agreement, then all financial transactions associated with the SA are linked to the bill
Impact: Customer will receive an Off Cycle Bill which will not show all the transactions related to a Service Agreement.
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