My Oracle Support Banner

Holding Down the D-Key in the NMS Viewer Causes Web Workspace to Lock Up (Doc ID 2422806.1)

Last updated on JULY 13, 2018

Applies to:

Oracle Utilities Network Management System - Version 2.3.0.2.0 to 2.3.0.2.0 [Release 2.3]
Oracle Network Management for Utilities - DMS - Version 2.3.0.2.0 to 2.3.0.2.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

On : 2.3.0.2.0 version, Web Workspace

Holding down the D hotkey causes Web Workspace to lock up

Show flow direction using "D" hotkey causes a complete lockup if the user holds the hotkey too long (about 1.5 seconds). They are unable to use NMS and only way to close application is via task manager. The only thing shown in the console is a stuck busy cursor.

Web Workspace should not hang

The issue can be reproduced at will with the following steps:
1. Launch web workspace and grab authority
2. Open a viewer.
3. Target to any device
4. Press and hold the D-key for two seconds
The environment hangs.


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.