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Unable to Login to Agile From MCAD Connector, Getting Message: "Login was not successful. Please check URL, Username and password" (Doc ID 2423567.1)

Last updated on JULY 16, 2018

Applies to:

Oracle Agile Engineering Collaboration - Version 9.3.3.0 and later
Information in this document applies to any platform.

Symptoms

Using MCAD 3.4 and Agile 9.3.3 setup with https connecting from Creo to Agile does not work. Getting Message:

"Login was not successful. Please check URL, Username and password"

Getting error in Log:

ERROR [Thread-10:s] (WSCAXConnector.java:1064) - handle: Invalid configuration: CAX_USER_NAME not returned
java.lang.Exception: Invalid configuration: CAX_USER_NAME not returned
at com.xplm.agile93.cax.WSCAXConnector.fillUserData(WSCAXConnector.java:817)
at com.xplm.agile93.cax.WSCAXConnector.getProxyInt(WSCAXConnector.java:594)
at com.xplm.agile93.cax.WSCAXConnector.handle(WSCAXConnector.java:1053)
at com.xplm.agile93.cax.WSCAXConnector.searchObject(WSCAXConnector.java:4110)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.xplm.agile93.cax.Agile9Proxy$1.run(Agile9Proxy.java:316)
at java.lang.Thread.run(Thread.java:745)

Steps to reproduce:

  1. Setup Agile and MCAD to use https.
  2. Try to connect to Agile from Creo.
  3. Notice the error.

Cause

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