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Account-Person Page - Person Details Are Not Getting Populated (Doc ID 2423896.1)

Last updated on FEBRUARY 27, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.1.0 to 2.0.5.2 [Release 2.5 to 2.0]
Information in this document applies to any platform.

Symptoms

On : 2.5.0.2.0 version, ENV - Environment

Account > Person Page > Person details are not getting populated

Person details are not getting populated in the Account-Person page although the data exists in the back-end. Not even adding the person manually will not make the details to be displayed. The database gets updated accordingly .This issue occurs for all the accounts.

 

 

The data exists into the database as per the below extracts :

Check also the document attached for further details of the issue encountered .

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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