My Oracle Support Banner

Get File Operation Is Not Working When File Manager Started from Windows Service (Doc ID 2424269.1)

Last updated on JULY 18, 2018

Applies to:

Oracle Agile PLM Framework - Version 9.3.3.0 and later
Information in this document applies to any platform.

Symptoms

Get file/file upload is not working with below error even though the physical file is present:
For get file, gets error Specified file () could not be located
For add file, it stays at In Progress status and never completes

 

Fact
File Manager is started from Windows Service
File vault locates in the network directory


What is Working
Issue does not happen when File Manager is started form command

Steps

The issue can be reproduced at will with the following steps:
1. Start File Manager from Window service
2. Login to Web Client and open object with attachment
3. Get file. Gets error Specified file () could not be located
4. Add file. It stays at In Progress status and never complete



Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.