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Get File Operation Is Not Working When File Manager Started from Windows Service (Doc ID 2424269.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Agile PLM Framework - Version and later
Information in this document applies to any platform.


Get file/file upload is not working with below error even though the physical file is present:
For get file, gets error Specified file () could not be located
For add file, it stays at In Progress status and never completes


File Manager is started from Windows Service
File vault locates in the network directory

What is Working
Issue does not happen when File Manager is started form command


The issue can be reproduced at will with the following steps:
1. Start File Manager from Window service
2. Login to Web Client and open object with attachment
3. Get file. Gets error Specified file () could not be located
4. Add file. It stays at In Progress status and never complete




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