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File (xlsx) Could Not Be Downloaded in Internet Explorer. (Doc ID 2424483.1)

Last updated on JULY 24, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 17.12.2.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to download xlsx files from P6 Web using Internet Explorer, the following error occurs:

ERROR
-----------------------
“Primavera P6 – User Administration.xlsx” could not be downloaded

Note: Does not happen with FireFox.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In P6 Web, go to Administration, User Administration, OBS.
2. Highlight an OBS, click Download.
3. Message “Primavera P6 – User Administration.xlsx” could not be downloaded appears instead of "Do you want to open Primavera P6 - User Administration.xlsx from xxxxxx".

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot open the xlsx files in IE 11.

Cause

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