Facing Issue With Insbridge IBSS Configuration Installed On JBoss-eap-6.1 (Doc ID 2424502.1)

Last updated on SEPTEMBER 11, 2019

Applies to:

Symptoms

On : 4.7.1 version, SoftRater Engine

Issue with Insbridge IBSS configuration installed on JBoss-eap-6.1

Issue with IBSS configuration - while adding new Subscriber/Environments it doesn’t reflect and gives error message first time as "C:\Program Files\Oracle\IGBU\Insbridge\config\insbridge.net.softraterconfig.instance.xml (The system can not find the file specified)"
  
When trying to add a new Subscriber/Environment it does not work and no changes get reflected in the system.

Error from server logs are as :

Using server URL: http://localhost:8080/IBSS/


ERROR
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"C:\Program Files\Oracle\IGBU\Insbridge\config\insbridge.net.softraterconfig.instance.xml (The system can not find the file specified)"

Error from server logs are as :
16:44:27,585 ERROR [stderr] (http-/0.0.0.0:8080-9) Warning: validation was turned on but an org.xml.sax.ErrorHandler was not set, which is probably not what is desired. Parser will use a default ErrorHandler to print the first 0 errors. Please call the setErrorHandler method to fix this.
16:44:27,585 ERROR [stderr] (http-/0.0.0.0:8080-9) Error: URI=null Line=1: Document is invalid: no grammar found.
16:44:27,585 ERROR [stderr] (http-/0.0.0.0:8080-9) Error: URI=null Line=1: Document root element "Admin", must match DOCTYPE root "null".


STEPS
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The issue can be reproduced at will with the following steps:
1. install IBSS service on Insbridge as instructions given in document "Insbridge SoftRater JBoss Installation Guide.pdf".
2. Attempt to configure IBSS Subcriber and Environments details from the URL http://localhost:8080/IBSS/

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot configure IBSS.

Cause

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