Files Cannot Be Downloaded From Java Client With "Error during the transfer of the control data (Forbidden)" Error

(Doc ID 2424810.1)

Last updated on JULY 19, 2018

Applies to:

Oracle Agile Engineering Data Management - Version 6.2.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
When attempting to checkout and download file from Java Client the following error occurs in Java Console log. 


ERROR

DEBUG 11.07.18 15.05 [AWT-EventQueue-2] - [FileTransferWorker@200e9e] Tick!
DEBUG 11.07.18 15.05 [AWT-EventQueue-2] - [ProgressWorker$WorkerTimer@19f4e12] Tick!
DEBUG 11.07.18 15.05 [AWT-EventQueue-2] - [ProgressWorker$WorkerTimer@19f4e12] Value is 0/100
DEBUG 11.07.18 15.05 [FileTransferWorker] - << "HTTP/1.1 403 Forbidden[\r][\n]"
DEBUG 11.07.18 15.05 [FileTransferWorker] - << "Date: Wed, 11 Jul 2018 13:05:37 GMT[\r][\n]"
DEBUG 11.07.18 15.05 [FileTransferWorker] - << "Connection: close[\r][\n]"
DEBUG 11.07.18 15.05 [FileTransferWorker] - << "Content-Length: 75[\r][\n]"
DEBUG 11.07.18 15.05 [FileTransferWorker] - << "Content-Type: text/html[\r][\n]"
DEBUG 11.07.18 15.05 [FileTransferWorker] - << "[\r][\n]"
DEBUG 11.07.18 15.05 [FileTransferWorker] - Receiving response: HTTP/1.1 403 Forbidden
DEBUG 11.07.18 15.05 [FileTransferWorker] - << HTTP/1.1 403 Forbidden
DEBUG 11.07.18 15.05 [FileTransferWorker] - << Date: Wed, 11 Jul 2018 13:05:37 GMT
DEBUG 11.07.18 15.05 [FileTransferWorker] - << Connection: close
DEBUG 11.07.18 15.05 [FileTransferWorker] - << Content-Length: 75
DEBUG 11.07.18 15.05 [FileTransferWorker] - << Content-Type: text/html
TRACE 11.07.18 15.05 [FileTransferWorker] - [ResourceManager] Entering getResource(class=com.agile.fms.resource.FmsDialogEnum)
TRACE 11.07.18 15.05 [FileTransferWorker] - [ResourceManager] Leaving getResource resource=com.agile.fms.resource.FmsDialogResources
TRACE 11.07.18 15.05 [FileTransferWorker] - [BundleResource@8c31d5] Entering getMsg(id=ERR_IO_ENVELOPE)
TRACE 11.07.18 15.05 [FileTransferWorker] - [BundleResource@8c31d5] Entering getObject(key=Err.io.Envelope, class="java".lang.String)
TRACE 11.07.18 15.05 [FileTransferWorker] - [BundleResource@8c31d5] Leaving getObject value=Error during the transfer of the control data ({0})
TRACE 11.07.18 15.05 [FileTransferWorker] - [BundleResource@8c31d5] Leaving getMsg msg=Error during the transfer of the control data (Forbidden)
ERROR 11.07.18 15.05 [FileTransferWorker] - [FileTransferWorker@200e9e] Error during the transfer of the control data (Forbidden)

...

TRACE 11.07.18 15.05 [pool-6-thread-2] - [EciPar@625d9e] Entering <init>(
#1: '-4'
#2: 'Error during the transfer of the control data (Forbidden)'
#3:
)
TRACE 11.07.18 15.05 [pool-6-thread-2] - [EciPar@625d9e] Leaving <init>
TRACE 11.07.18 15.05 [pool-6-thread-2] - [Eci_fms_cal_cli@12fa6ba] Leaving callEci retPar= #1: '-4'
#2: 'Error during the transfer of the control data (Forbidden)'

STEPS
The issue can be reproduced at will with the following steps:
1. Login to Java Client over https
2. Search specific object and download a file

Cause

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