C2M - Customer's Collection Data Details Are Empty - Cut No Pay Activity
(Doc ID 2425206.1)
Last updated on JULY 19, 2018
Applies to:Oracle Utilities Customer to Meter Base - Version 188.8.131.52.0 and later
Information in this document applies to any platform.
Cut for Non Payment Activity and O/B FA Message to MWM does not include Collection Details
Collection Data Details are empty in Cut No Pay Activity.
Setup system to issue a Cut-No Pay using Severance Process.
Run SET batch.
FA record is created (as expected)
Activity orchestrator is created (as expected)
- Collection Data Details are empty (not expected)
Activity specific is created (as expected)
Outbound Communication created (as expected)
- Collection Data details are empty (not expected)
MWM subsequently Collection Data details in MWM's Activity are empty.
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