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C2M - Customer's Collection Data Details Are Empty - Cut No Pay Activity (Doc ID 2425206.1)

Last updated on JULY 19, 2018

Applies to:

Oracle Utilities Customer to Meter Base - Version 2.6.0.0.0 and later
Information in this document applies to any platform.

Goal

Cut for Non Payment Activity and O/B FA Message to MWM does not include Collection Details

Collection Data Details are empty in Cut No Pay Activity.

Steps:

Setup system to issue a Cut-No Pay using Severance Process.
Run SET batch.
FA record is created (as expected)
Activity orchestrator is created (as expected)
- Collection Data Details are empty (not expected)
Activity specific is created (as expected)
Outbound Communication created (as expected)
- Collection Data details are empty (not expected)

MWM subsequently Collection Data details in MWM's Activity are empty.


 

Solution

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In this Document
Goal
Solution


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