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Email That Signatures Receive Displays Comments From The Previous Round Of The Workflow Cycle (Doc ID 2425748.1)

Last updated on JULY 23, 2018

Applies to:

Oracle Agile Product Lifecycle Management for Process - Version 6.2.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 6.2.0.0 version,

ACTUAL BEHAVIOR
---------------
In the material workflow, for example, there are 3 steps:
Step 1 - Draft
Step 2 - Review (with 1 owner and multiple signature docs)
Step 3 - Approved

A material spec runs this workflow, from Draft to Review, and before selecting the owner and multiple signatures, the Author gives the comments with the content "Please review 1."
Then, email would be sent to signatures.
All signatures receive email notifications with content: "It was moved to 'Review' with the following comments: 'N/A'."
All signatures sign their signature docs. And then owner sign the spec. The spec status moves to Approved.

Then the same spec change the status from Approved to Draft, to re-run the workflow.
Author changes the spec status from Draft to Review, and before selecting the owner and multiple signatures, the Author gives the comments with the content "Please review 2."
Again, signatures received email notifications with content: "It was moved to 'Review' with the following comments: 'Please review 1.'"
All signatures sign their signature docs. And then owner sign the spec. The spec status moves to Approved.

Re-run the workflow, again, for the third time.
Author changes the spec status from Draft to Review, and before selecting the owner and multiple signatures, the Author gives the comments with the content "Please review 3."
Signatures received email notifications with content: "It was moved to 'Review' with the following comments: 'Please review 2.'"
All signatures sign their signature docs. And then owner sign the spec. The spec status moves to Approved.

As the example above, email notifications sent to signatures does not show the comment from the current round but the previous round. And if there is no previous round, the email content would display "N/A".
(The version I'm using is 6.2.0)

EXPECTED BEHAVIOR
-----------------------
Latest comments for each workflow iteration for the status should be displayed.



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see correct comments.

Cause

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