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Check-out Office Microsoft Word Document (Office 2016) Hangs (Doc ID 2425984.1)

Last updated on JULY 23, 2018

Applies to:

Oracle Agile Engineering Data Management - Version 6.2.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
On Windows 10, when Check-out Office Microsoft Word Document (Office 2016), the process hangs.
After killing the Microsoft Word (32 bit) task, the Word Document will get opened.

From the log, in the procedure GdmProperty/Refresh PLM is waiting on Word Document and waits forever.

180 GdmCom/CallObject(strprint("ETsk.ApplicationName = \"%s\"",GDM_DOC_DES),GDM_COM_RES,GDM_COM_LEN,GDM_COM_TYP)
190 GdmCom/CallObject("ETsk.WaitWordFile()",GDM_COM_RES,GDM_COM_LEN,GDM_COM_TYP)

 


STEPS
The issue can be reproduced at will with the following steps:
1. Login to Java Client
2. Open a Office Document Mask
3. On the Office Suite toolbar press Check-out file button

Cause

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