My Oracle Support Banner

ShipInfo messages Are Stuck and Not Being Consumed (Doc ID 2427384.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Retail Integration Bus - Version 14.1.3 and later
Information in this document applies to any platform.

Symptoms


ShipInfo messages are stuck in Advanced Queue (AQ), ETShipInfo, for a too long time. The same behavior persists even after restarting the managed-servers.
For few seconds some messages, 1 or 2, are consumed and persisted in the Oracle Retail Merchandising System (RMS) Database (DB). After that, the AQ ETShipInfo gets stuck again.

Steps to Reproduce
-----------------------
The issue can be reproduced at will with the following steps:
1. Start RFM/RIB managed servers
2. Make sure that Shipinfo adapter is up and running.
3. Verify if registers are processed using the query:
select count(*)
 from FM_STG_ASNOUT_DESC a
where a.source = 'NFREQ'
  and a.status = 'P';
4. Notice that messages will be stuck.



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.