My Oracle Support Banner

Payor Account is not Default Field when Payment Event Summary Accessed via Account Context (Doc ID 2427840.1)

Last updated on AUGUST 01, 2018

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.6.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On RMB v2.6.0.1.0 version, Payor Account does not get default focus when Payment Event Summary accessed via Account Context. 

ACTUAL BEHAVIOR  
-------------------------
In 2.6.0.1 environment, when the Payment Event Summary is accessed via Account context menu, it does not default to the Payor Account on the UI to bring the payment events associated with the Account in context.

EXPECTED BEHAVIOR
---------------------------
Business users have raised this as an operational overhead to explicitly enter the account number even if this portal is accessed via the account context menu.
The expectation is to have focus in Payor Account field in this UI.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Access Payment Event Summary for an account from the context menu
Note that the Payor Account field does not have default focus in UI

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users need to perform additional steps and they consider this poor User Experience.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.