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Reconcile Till Count Report and Till Summary Reports Have Incorrect Alternate Currency Total Value Shown (Doc ID 2429628.1)

Last updated on AUGUST 09, 2018

Applies to:

Oracle Retail Back Office - Version 14.1.2 and later
Information in this document applies to any platform.

Symptoms

On Back Office, one of the foreign currency total value is shown against the Alternate Currency value on Reconcile Till Count and Till Summary Reports.

Steps to reproduce:
Pre-requisite:
(i) Base Currency: USD
(ii)Cash Accepted: USD, CAD, GBP, EUR
(iii)TendersToCountAtTillReconcile = Cash, CADCash, GBPCash, EURCash

Steps:
1. Login to POS
2. Scan Item:4321 >> "Tender F6" >> "Cash F2" ($50,95) and complete the transaction
3. Scan Item:4321 >> "Tender F6" >> "More F9" >> "Foreign Currency F6" &parent=EXTERNAL_SEARCH" rel="nofollow" CAD F2" >> "Cash F2 " (53,00)
4. Scan Item:4321 >> "Tender F6" >> "More F9" >> "Foreign Currency F6" &parent=EXTERNAL_SEARCH" rel="nofollow" GBP F4" >> "Cash F2 " (33,69)
5. Scan Item:4321 >> "Tender F6" >> "More F9" >> "Foreign Currency F6" &parent=EXTERNAL_SEARCH" rel="nofollow" EUR F5" >> "Cash F2 " (38,84)
6. Close the Till
7. Login to BO >> "Store Ops" >> "Till" >> "Reconcile Till"
8. Enter the Register ID, TIll ID. Click "Next"
9. Enter Float Amount
10.On the 'Count Reconcile Detail' screen, click on "Cash" and enter the Cash denominations of 50,95
11.Click "Next"
12.On the 'Foreign Currency Count' screen, click on "CAD"
13.On the 'Count Reconcile Detail for CAD' screen, click on "Cash" and enter the Cash denominations of 53,00
14.Click "Next" >> "Next"
15.On the 'Foreign Currency Count' screen, click on "GBP"
16.On the 'Count Reconcile Detail for GBP' screen, click on "Cash" and enter the Cash denominations of 33,69
17.Click "Next" >> "Next"
18.On the 'Foreign Currency Count' screen, click on "EUR"
19.On the 'Count Reconcile Detail for EUR' screen, click on "Cash" and enter the Cash denominations of 38,84
20.Click "Next" >> "Next"
21."Till Reconcile Successful" screen appears. Click "Enter"
22."Reconcile Till Float Count Report" displayed
23.Click "Done"
24.Notice that on the "Reconcile Till Count Report", " Denomination : Totals = 33,69 " value shown which is incorrect.
25.Click "Done"
26.Notice that on the "Till Summary Report", " Tender Summary : Cash (CAD) = 33,69 " value shown which is incorrect.

Changes

 

Cause

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