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Users Receiving 'IStream DM Error: Error Adding New Item. [Error Adding Version to xxxxx'. Error Executing an SQL Statement.]" Message (Doc ID 2429672.1)

Last updated on AUGUST 15, 2018

Applies to:

Oracle Insurance Istream - Version 6.3.0 and later
Information in this document applies to any platform.

Symptoms

On : 6.3.0 version, IStream Document Manager

Following an upgrade to IDM 63 SP3 (CS10), users are unable to add documents to the IStream DM Server.
The following messages are reported:

ERROR
-----------------------
IStream DM Error: Error adding new item. [Error adding version to 'FileName.pdf'. Error executing an Sql statement.]".

When clicking on the show details button, it displays the following: "E675086344: Error Executing An SQL Statement: "


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Confirm that both CS10 Window services are running.
2. Login to the Enterprise Workspace.
3. Attempt to add a document ( pdf/doc) to the IStream DM Server.


Cause

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