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InForm Trial Auto Deployment is Hanging After InForm Server Restart (Doc ID 2431974.1)

Last updated on AUGUST 07, 2018

Applies to:

Oracle Health Sciences InForm - Version 6.1 and later
Information in this document applies to any platform.

Symptoms

- The trial deployment was hanging after more than a few hours (This study deployment historically took under 1 hour)

- During Deployment processing you can see a number of hits of the below error:

 

Server Error:

Trial is not available to handle any request at the moment.
HRESULT=0x80042510;
Trial=<trial Name>;
Details=Trial is not available to handle any request at the moment. ;
ContextID=;
TransactionID=;

 

- The server up time was checked and found that the server was rebooted at some point during the auto deployment.

- The trial came back up after the reboot, though the deployment in CD still shows as in progress

- The deployment logs are not progressing and are stuck at the point it was when the server reboot took place

Changes

 Server was rebooted during the deployment process

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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