OUCSS Outstanding Account Balance Alert Is Shown Even When Account Is Not Past Due
(Doc ID 2432534.1)
Last updated on AUGUST 07, 2018
Applies to:Oracle Utilities Customer Care and Billing - Version 22.214.171.124.0 and later
Oracle Utilities Customer Self Service - Version 126.96.36.199 and later
Information in this document applies to any platform.
OUCSS Outstanding Account Balance Alert is shown even when account is not past due. The base script C1-AcctCurB outstanding account balance service script is displaying alerts even for accounts which are not past due. The issue is potentially with the base business Service: C1-RetArrearsInfoBasedOnSource and how it is calculating the collCurAmt field. This is causing issues with customer experience and increased CSR call volumes.
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