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OUCSS Outstanding Account Balance Alert Is Shown Even When Account Is Not Past Due (Doc ID 2432534.1)

Last updated on AUGUST 07, 2018

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.2.0 and later
Oracle Utilities Customer Self Service - Version 2.1.0.1 and later
Information in this document applies to any platform.

Goal

OUCSS Outstanding Account Balance Alert is shown even when account is not past due.  The base script C1-AcctCurB outstanding account balance service script is displaying alerts even for accounts which are not past due.  The issue is potentially with the base business Service: C1-RetArrearsInfoBasedOnSource and how it is calculating the collCurAmt field.  This is causing issues with customer experience and increased CSR call volumes. 

Solution

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