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OUCSS Outstanding Account Balance Alert Is Shown Even When Account Is Not Past Due (Doc ID 2432534.1)

Last updated on MARCH 27, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version and later
Oracle Utilities Customer Self Service - Version and later
Information in this document applies to any platform.


OUCSS Outstanding Account Balance Alert is shown even when account is not past due.  The base script C1-AcctCurB outstanding account balance service script is displaying alerts even for accounts which are not past due.  The issue is potentially with the base business Service: C1-RetArrearsInfoBasedOnSource and how it is calculating the collCurAmt field.  This is causing issues with customer experience and increased CSR call volumes. 


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