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CCB 2.5.0.2 - New Log4j File Affects Debug Logging (Doc ID 2432936.1)

Last updated on AUGUST 08, 2018

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and later
Information in this document applies to any platform.

Symptoms


 A user will elect to turn on debug logging, and when clicking 'show user log', no entries appear.

Log data is being written to server logs, but it is not possible to view the data from the UI.

The spl_web/service log file shows

This makes it impossible to debug and diagnose issues with configuration / scripting without access to the server to view logs.

Changes

 

Cause

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