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Exception: Argus Was Unable To Retrieve Document From The Documentum Management System - MSG: [DFC_BOF_CLASS_CACHE_INIT_ERROR] Failed to initialize class cache (Doc ID 2434608.1)

Last updated on JULY 13, 2023

Applies to:

Oracle Life Sciences Argus Safety - Version 8.0.1 and later
Information in this document applies to any platform.

Symptoms

Oracle Life Sciences Argus Safety Version 8.0.1

Users are unable to upload and download case documents for Argus-J.

Error

 

Exception: Argus was unable to retrieve document from the Document Management System. Please contact your Administrator for more details. ' + ' ' + 'DfException:: THREAD: main; MSG: [DFC_BOF_CLASS_CACHE_INIT_ERROR] Failed to initialize class cache.; ERRORCODE: ff; NEXT: null:DfException:: THREAD: main; MSG: [DFC_BOF_CLASS_CACHE_INIT_ERROR] Failed to initialize class cache.; ERRORCODE: ff; NEXT: null' + ' ' + '~at com.documentum.fc.client.impl.bof.cache.NullClassCacheManager.checkCacheConsistency(NullClassCacheManager.java:46)' + ' ' + '~at com.documentum.fc.client.impl.bof.compoundclass.CompoundClassMgr.getImpClass(CompoundClassMgr.java:61)' + ' ' + '~at com.documentum.fc.client.impl.objectmanager.AbstractPersistentObjectFactory.getCompoundClassEntry(AbstractPersistentObjectFactory.java:39)' + ' ' + '~at com.documentum.fc.client.impl.objectmanager.PObjectFactoryWithAspects.makeObject(PObjectFactoryWithAspects.java:48)' + ' ' + '~at com.documentum.fc.client.impl.objectmanager.PersistentObjectManager.getObjectFromServer(PersistentObjectManager.java:356)' + ' ' + '~at com.documentum.fc.client.impl.objectmanager.PersistentObjectManager.getObject(PersistentObjectManager.java:311)' + ' ' + '~at com.documentum.fc.client.impl.session.Session.getObject(Session.java:906)' + ' ' + '~at com.documentum.fc.client.impl.session.SessionHandle.getObject(SessionHandle.java:637)' + ' ' + '



Steps to Reproduce
1) Open any Case with pdf attachment
2) click on Additional Information tab
3) Under Notes and Attachments open any pdf attachment



Changes

 System downtime for Export

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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