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Planning ODS Load Process Failed When Waited For Workers' Acknowledgment Of COMMIT / ORA-25207: enqueue failed / ORA-25226: dequeue fail (Doc ID 2435146.1)

Last updated on AUGUST 14, 2018

Applies to:

Oracle Advanced Supply Chain Planning - Version 12.2.6.2 and later
Information in this document applies to any platform.

Symptoms

MSCAUTP: Continuous Collections randomly fails due Continuous Collection Workers completing with following error:

*****************************************************************************************************
Cause: FDPSTP failed due to ORA-25207: enqueue failed, queue APPS.MSC_CL_PULL_WM2021 is disabled from enqueueing
ORA-06512: at "APPS.MSC_CL_AQ_IPC", line 479
ORA-06512: at "APPS.MSC_CL_PULL", line 2016
ORA-25226: dequeue fail26-APR-2018 14:15:07
+---------------------------------------------------------------------------+
Start of log messages from FND_FILE
+---------------------------------------------------------------------------+
26-APR 15:25:11 : ORA-25226: dequeue failed, queue APPS.MSC_CL_PULL_TQ2021 is not enabled for dequeue
+---------------------------------------------------------------------------+
End of log messages from FND_FILE
*****************************************************************************************************

I have tried several things to solve the issue without any success:
1. MSC: Enable Advanced Queues for Planning to Yes at site level on destination -> That was already set correctly
2. Workaround as per Bug 16484522: Set the profile MSC:Coll Error Debug Mode to 'OFF'
3. Set the profile MRP:Purge Batch Size to 500000

Cause

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