My Oracle Support Banner

Entering An Emoji In Activity Comments Causes Sync Request To Fail (Doc ID 2435191.1)

Last updated on MARCH 01, 2024

Applies to:

Oracle Utilities Mobile Workforce Management - Version and later
Oracle Real-Time Scheduler - Version and later
Oracle Utilities Framework - Version to [Release 4.2 to 4.3]
Information in this document applies to any platform.


On an iPad, the user enters information required to complete activity.  In the activity comments, use predictive text to select an emoji and enter an emoji.  The assignment and activity will complete. However, the sync request receives a 400 error stating bad request.


Error received:
Problems invoking sender : HTTP status code (400) was returned.
<HTML><HEAD><TITLE>Web Service</TITLE></HEAD><BODY><H1>Bad Request</H1><PRE>com.ctc.wstx.exc.WstxParsingException: Illegal character entity: expansion character &#40;code 0xd83d
at [row,col {unknown&#45;source}]: [13,59]</PRE></BODY></HTML>.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.