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IDISC Field Is Shown Incorrectly for Suspend and Resume Transactions (Doc ID 2435289.1)

Last updated on MAY 27, 2020

Applies to:

Oracle Retail Point-of-Service - Version 14.1 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point-of-Service (ORPOS), although there is no discount applied to the transaction but the IDISC field can be noticed in the RTLOG file generated if the transaction was suspended and then resumed. That leads to the following errors in Oracle Retail Sales Audit (ReSA) when the RTLog is imported;

- TRAN_OUT_BAL
- TOTAL_IGTAX_AMT_GT_TOTRET
- DISC_REASON_REQ

Steps to Recreate:

1. Login to ORPOS.
2. Scan an item and link the transaction to a customer and then suspend it.
3. Resume and tender the same transaction.
4. Load the generated the RTLog into ReSA.
5. the above errors are received in ReSA .

Changes

 

Cause

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