My Oracle Support Banner

Order can't be Closed on Supp Cancelling with a Pre-Order Provisioning Plan if Last Task Marked Not Required (Doc ID 2435431.1)

Last updated on AUGUST 16, 2018

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.0 and later
Information in this document applies to any platform.

Symptoms

After supp cancelling an order with a pre-order prov plan, order is not marked closed when the last task is marked as not required.

Steps to re-create the problem

===========================
1. Create PSR order
2. Assign pre-order prov plan
3. supp cancel the order
4. Mark all the task as not required.
5. Order does not get closed even though there are no tasks open. 

 

 

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.