NMS Patch Installation Fails With "The preinstall program exited with an error."
(Doc ID 2437911.1)
Last updated on FEBRUARY 26, 2019
Applies to:Oracle Network Management for Utilities - DMS - Version 18.104.22.168 to 22.214.171.124.0 [Release 1.12 to 2.3]
Oracle Utilities Network Management System - Version 126.96.36.199 to 188.8.131.52.0 [Release 1.12 to 2.3]
Information in this document applies to any platform.
On : 184.108.40.206 version, Installation
Attempt to install latest patch bundle is failing with this error:
Preparing to install ...
Running NMS prerequisite checks ...
Skipping prerequisite software checks...
Running the NMS installer ...
Logging to /home/build1203/tmp/network/install.log.
Performing pre-installation tasks.
Error! Install package (220.127.116.11.35) does not match the
service pack for the installed software (18.104.22.168.33).
The preinstall program exited with an error
Install package (22.214.171.124.35) does not match service pack for the installed software (126.96.36.199.33).
The issue can be reproduced with the following steps:
1. Set system up at 188.8.131.52B
2. Apply patch bundle 184.108.40.206.35
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