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Invoice Created By BILLING Batch Even Though There Was An Existing Invoice In Pending Status (Doc ID 2438381.1)

Last updated on MARCH 22, 2019

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.6.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.6.0.1.0 version,

ACTUAL BEHAVIOR
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Issue: BILLING job created an invoice for a customer that had an existing pending invoice. The validation exists in online billing.
Invoice created by BILLING batch even though there was an existing invoice in Pending Status

We have a production issue where there are customers missing charges for new coverage periods.





EXPECTED BEHAVIOR
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Regardless of the mode of billing – BILLING, Online, 3-Batch Billing – the validation for pending bills should be consistent across the application and it should not create a bill for an account if there is a pending bill for the account.


STEPS
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The issue can be reproduced at will with the following steps:

• Customer Account with Bill Cycle MM13.
• Billable Charge from 01-01-2018 to 12-31-2018.
• On 05/10 - An invoice was created using off schedule Invoice Request with a cut-off date of 04/30/2018.
• Invoice ABC created in Pending Status waiting for Business user to Approve.
• Invoice ABC consists of Bill Segments from January to May.
• On 05/13 on day of the Bill cycle, while there was a pending invoice, the BILLING job created another invoice with June coverage period and froze the invoice.
• On 05/14 Business user rejected the Invoice ABC leading to the pending invoice being deleted.
• This above scenario lead to the Customer being billed only for June coverage period on wards and next Billing run the Billable charge would be billed from July on wards.
• Hence, there is a period from Jan to May for which the customer is not billed.



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
There are lot of customers in Production impacted by this scenario where billable charges are not being billed for prior periods.

Cause

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In this Document
Symptoms
Cause
Solution
References


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