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Message Flags Not Updated When Mailbox Viewed in Convergence (Doc ID 2438664.1)

Last updated on APRIL 01, 2021

Applies to:

Oracle Communications Mobile Synchronization Gateway - Version 8.0.0.0.0 and later
Information in this document applies to any platform.

Symptoms

This issue is not about syncing emails between Convergence and Mobile Sync - that is working fine.
But, what is happening is the following:

In Convergence/Thunderbird, a blue arrow appears when a message has been replied to and a red arrow appears when a message has been forwarded.

But when using Mobile Sync, the flags (ie. the red or blue arrow next to a message when viewed in Convergence) for a "reply" and a "forward" when the action (reply or forward) has been performed on the mobile device and then viewed in Convergence, are not there. For example, in normal Convergence (taking mobile sync out of the equation), when you reply to an email you will see a blue arrow next to the message and for a forward, you will see a red arrow. These are not seen when the action is performed on the mobile device.

This issue happens for all mobile device users (iPhone, Android (Samsung A3).

From a series of imcheck tests performed both in-house and by the customer, we can see a discrepancy in the SFlags that are set when comparing Convergence behavior to the behavior of Mobile Sync Gateway.

1. When comparing the SFlags of the INBOX after a message is replied to:

Convergence: SFlags set to "NSA" - message has been replied (A is for "answered")

Mobile Sync: SFlags not updated - still shows as "N"

2. When comparing the SFlags of the INBOX after a message is forwarded:

Convergence: SFlags still shows "NSA" and Uflags shows: 00

Mobile Sync: SFlags not updated - shows as "N". Uflags shows: 00

Reference on SFlags: https://docs.oracle.com/communications/E72263_01/doc.802/e72265/msadm_store_reference.htm#MSVAG2332



Cause

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In this Document
Symptoms
Cause
Solution
References


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