Issue In Large Scorecard Export From OPPM 16.1.3 Version Using Internet Explorer 11 (Doc ID 2439756.1)

Last updated on NOVEMBER 23, 2020

Applies to:

Symptoms

On : 16.1.3.3 version, Scorecard Module

ACTUAL BEHAVIOR
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When customer try to export a large score card which has 14M output file in
IE11, customer could not see the "Export Settings" page in the pop up window.
Instead, it only shows a blank window. The file also end up exported an empty
file with name undefined-undefined.csv.
This does not happen when customer using Google Chrome browser.

EXPECTED BEHAVIOR
-----------------------
export large scorecard in IE11 should work

STEPS
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The issue can be reproduced at will with the following steps:
1. Login OPPM and go to scorecard window
2. Select large scorecard in the drop down list
3. Export this score card from Scorecard->Export menu
4. The pop up new window which should be Export Settings end up with a blank
page and the export result file end up with an empty file with name undefined-undefined.csv

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use IE11 to export large scorecard.

Cause

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